E-Governance Framework

Information

It is imperative for governments to inform their citizens about the services and opportunities that they offer in a transparent and equitable manner. It is only then that the facilities provided would be utilized properly and the nation move forwards.

• Web presence
  
  
• Public Information (G2C & G2B)
  
  

Examples of Information

• Governmental rulings
  
  
• Policies and decisions in state
  
  
• Coming Events
  
  
• Public Transportation Schedules
  
  
• Job Opportunities/Advertisements
  
  
• Self help or Counseling
  
  
• Emergency Medical & Accident Advise
  
  

Interaction

Information enables communication is between these stakeholders and leads to healthy interaction between them. This ushers in accountability and transparency in the functioning of different government agencies in their dealings with citizens. They start to voice their opinion and concerns about the way the government functioning and contribute towards fulfilling the objective of good governance. This stage implies:

• Interaction between government and public (G2C & G2B)
  
  
• E-mail
  
  
• Search engines
  
  
• Downloadable forms and documents
  
  

Example of interaction

• Admissions related registration
  
  
• Circulars
  
  
• Grievance Online Applications
  
  
• Bio-data Online/Job Application forms Online
  
  
• Placement Registration/Send Bio-data
  
  
• Others
  
  

Transaction

Once citizens get a platform where they can voice their views, they get involved in planning, development as well as in monitoring the activities of different government agencies. In other words it can be said that citizens get a complete access to all the activities of the government and they can get completely involved in the process of governance. Then transaction follows:

• Complete transactions (G2G, G2IB, G2PP, G2NG, G2C & G2B) can be done without going to an office
  
  
• Digital (electronic) signatures necessary to enable legal transfer of services.
  
  

Examples of Transaction

• Online Interviews & Recruitment
  
  
• Career Counseling/Guidance
  
  
• Online Learning
  
  
• Online Training
  
  

Transformation

Once the above mentioned practice comes into existence, it leads to a situation where citizens, through a process of debates, consensus and compromise, find expression for their concerns in the overall governance of their country. This brings about a revolutionary transformation in the way a government functions and contribute towards achieving the objective of ‘good governance’.

• All information systems are integrated and the public can get G2C & G2B services at one (virtual) counter.
  
  
• One single point of contact for all services is the ultimate goal.
  
  

Examples of Transformation

• Online University
  
  
• Competitive Examinations (JEE, UPSC, SPSC, Others)
  
  
• Smart Schools/Colleges/Universities
  
  
• Personalized Education
  
  
• Complete Personality
  
  

E-Trust

• Availability of Data
  
  
• Integrity of Data
  
  
• Authentication
  
  
• Confidentiality of Data
  
  
• Privacy of Identity, Communication, Data (ePrivacy)
  
  

E-Security

• Electronic Signatures
  
  
• Authenticated electronic documents
  
  
• Legality issues